Website - Terms and Conditions


The Good Grief Web Site is comprised of various web pages operated by MacKillop Family Services Limited (“MacKillop”).

The Good Grief Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.  Your use of the Good Grief Web Site constitutes your agreement to all such terms, conditions, and notices.


MacKillop reserves the right to change the terms, conditions and notices under which the Good Grief Web Site is offered, including but not limited to the charges associated with the use of the Good Grief Web Site.


The Good Grief Web Site may contain links to other web sites ("Linked Sites").  The Linked Sites are not under the control of MacKillop and MacKillop is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or update to a Linked Site.  MacKillop is not responsible for webcasting or any other form of transmission received from any Linked Site.  MacKillop is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by MacKillop of the site or any association with its operators.


As a condition of your use of the Good Grief Web Site, you warrant to MacKillop that you will not use the Good Grief Web Site for any purpose that is unlawful or prohibited by these terms, conditions and notices.  You may not use the Good Grief Web Site in any manner which could damage, disable or overburden, or impair the Good Grief Web Site or interfere with any other party's use and enjoyment of the Good Grief Web Site.  You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Good Grief Web Site.


All contents of the Good Grief Web Site are: Copyright 2018 MacKillop Family Services Limited.  All rights reserved.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organisations, products, people and events depicted herein are fictious.  No association with any real company, organisation, product, person or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.


Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.

To change and update your information;

Login to the site by entering your username (usually your email address) and password on the Login Page

Click on your display name to access your account details.

Make your changes and click UPDATE

If you require more assistance, you can always contact our Helpline on (02) 8912 2700 between 9am and 4pm - Monday to Friday or email


This policy applies to registration and cancellation for ALL Good Grief training and courses.


Registration and payment for Good Grief training or courses must be completed no less than five (5) business days prior to the event.  These terms and conditions are effective upon registration.

Late registrations may be accepted at MacKillop's discretion, however, an administration fee of $75 applies to 2 day training events and $30 for reconnector events, and will be charged at the time of registration.

Payment is required at least 10 days prior to the training or course date.  


MacKillop will make every effort to ensure that the training and courses will take place as advertised. However, there be changes or disruptions that may occur as result of events beyond MacKillop’s control. MacKillop reserves the right to make changes to the program, including speakers, sessions, and mode of delivery.

Participants who withdraw from the Good Grief training or course are directed to the ‘Cancellation by Course Participant’ section of these Terms and Conditions, which will apply.


If you are registered for training and need to cancel or reschedule, please notify us in writing by email: MacKillop will respond with a written acknowledgement.

The date of the cancellation determines whether the fee for participation in the course is payable:

*  10 or more business days:  fully refundable

*  Less than 10 business days:  payable in full

MacKillop will not be liable for any costs or expenses, including (but not limited to) costs and expenses of travel, accommodation or course fees, associated with cancellation by the course participant, under any circumstances.


You may also reschedule the training or course to the next available.  This transfer needs to be done within 30 days from the date of the original training and a minimum of ten business days notice must be given.  This will incur a $75 administration fee for 2 day training events and $30 for reconnector events. The participant is responsible for registering online for the new training dates.  Training places are not transferable. Participants need to register online and forward payment to qualify for a place at training.

Participants failing to attend training without notice will forfeit their registration fee in full.


Course Participants who attend Good Grief training or courses do so at their own risk. Course Participants agree not to hold MacKillop liable for any losses, damages, expenses, costs, claims or liabilities suffered or incurred through registering for, attending, cancellation, or for any other matter arising from their registration.

All conference participants are advised to procure their own insurance to cover all risks including (but not limited to) costs of travel, accommodation, conference fees, personal property, health and medical expenses, injury, death and all other risks. MacKillop will not be held liable for any claims under any circumstances.


MacKillop reserves the right to cancel Good Grief training courses in the event of insufficient participant numbers, or for other reasons beyond its control, up to five business days prior to the event.  Participants will receive a full refund or may choose to reschedule on an alternative date, within 30 days of the original training date.

MacKillop will not be liable for any costs or expenses, including (but not limited to) costs and expenses of travel, accommodation or course fees, associated with cancellation by MacKillop, under any circumstances.



The description and prices of goods and materials, postage and handling fee and other charges displayed of the website are current at the time of display.  The description and prices are subject to variation without notice.  MacKillop will endeavour to maintain accurate product descriptions and pricing.


Placement of an order by you constitutes an offer to enter into an agreement with us ('your offer").  We will email you an Order Confirmation for the sole purpose of confirming the details of your offer.  It is your responsibility to ensure that the order details are correct.  Please note, that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.  

Once we have generated an invoice for your order, your order has been accepted.   Your order will be shipped with a copy of this invoice and if you have selected payment method "Bill to Organisation" payment will be expected on receipt of the goods and the invoice.


Postage and handling is calculated on the basis of 10% of the total order.  Minimum shipping fee is $20.  Should postage and handling exceed $70, please contact Good Grief (02) 8912 2700 or email


Payable immediately on receipt of invoice and goods.


Good Grief accepts credit card and direct credit to our bank account.

Credit Card - will be debited to your account at the time of ordering.

Electronic Funds Transfer - Good Grief's bank details will be displayed on the invoice received with the order.


It is your obligation to enter the correct delivery address details at the time of ordering.  Should you enter the wrong address, Good Grief accepts no responsibility to resend the order to the correct address at our expense.  If you require the order to be resent, we will require written confirmation of the correct address and payment of the additional postage and handling fee received in full.

It is the responsibility of the customer to inform MacKillop if an order does not arrive.  If MacKillop is advised that and order has not arrived by the anticipated date, MacKillop will make enquiries with the courier to ensure delivery occurs as soon as possible.  MacKillop accepts no liability for any loss or damage resulting from late delivery.

Please note, that if any goods or materials have been lost in transit, MacKillop reserves the right to despatch replacement goods or materials at its discretion.

As a guide only, MacKillop's couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses by 6pm.  Unfortunately, MacKillop and its Couriers are unable to give a guaranteed time of delivery.

Couriers cannot deliver to Post Office Boxes.


If you have a need to return or exchange goods or materials, please contact the Good Grief National Office (02) 8912 2700, between 9am and 4pm - Monday to Friday.