Website - Terms and Conditions

AGREEMENT BETWEEN USER AND GOOD GRIEF

The Good Grief Web Site is comprised of various web pages operated by MacKillop Family Services Limited.

The Good Grief Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.  Your use of the Good Grief Web Site constitutes your agreement to all such terms, conditions, and notices.

MODIFICATION OF THESE TERMS AND CONDITIONS OF USE

Good Grief reserves the right to change the terms, conditions and notices under which the Good Grief Web Site is offered, including but not limited to the charges associated with the use of the Good Grief Web Site.

LINKS TO THIRD PARTY SITES

The Good Grief Web Site may contain links to other web sites ("Linked Sites").  The Linked Sites are not under the control of Good Grief and Good Grief is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or update to a Linked Site.  Good Grief is not responsible for webcasting or any other form of transmission received from any Linked Site.  Good Grief is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Good Grief of the site or any association with its operators.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the Good Grief Web Site, you warrant to Good Grief that you will not use the Good Grief Web Site for any purpose that is unlawful or prohibited by these terms, conditions and notices.  You may not use the Good Grief Web Site in any manner which could damage, disable or overburden, or impair the Good Grief Web Site or interfere with any other party's use and enjoyment of the Good Grief Web Site.  You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Good Grief Web Site.

COPYRIGHT AND TRADEMARK NOTICES

All contents of the Good Grief Web Site are: Copyright 2018 MacKillop Family Services Limited.  All rights reserved.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organisations, products, people and events depicted herein are fictious.  No association with any real company, organisation, product, person or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

 

TRAINING COURSES - TERMS AND CONDITIONS

This policy applies to registration and cancellation for ALL Good Grief training and courses.

TRAINING AND COURSE REGISTRATION

Registration for Good Grief training or courses must be completed no less than five (5) business days prior to the event.  These terms and conditions are effective upon registration.

Late registrations may be accepted at Good Grief's discretion, however, an administration fee of $50 applies and will be charged at the time of registration.

Payment is required prior to the training or course date.  Invoice terms are 14 days.

CANCELLATION BY COURSE PARTICIPANT

If you are registered for a course and need to cancel or reschedule, please notify us in writing by email: training@goodgrief.org.au or fax (02) 9923 1655.  Good Grief will respond with a written acknowledgement.

The date of the cancellation determines whether the fee for participation in the course is still payable, in part or full, as follows;

*  10 or more business days:  fully refundable

*  Less than 10 business days:  payable in full

You may also reschedule the training or course to the next availalbe date within 1 month ofthe date of the original training or course date, provided a minimum of ten business days notice is given.  This will incur a $50 administration fee and the participant is responsible for registering online for the new training or course dates.

Participants failing to attend training without notice will forfeit their registration fee.

CANCELLATION BY GOOD GRIEF

Good Grief reserves the right to cancel training courses in the event of insufficient participant numbers, or for other reasons beyond its control, up to five business days prior to the event.  Participants will receive a full refund or may choose to reschedule to attend a training or course on an alternative date, within 30 days of the original training or course date.

PURCHASE OF GOODS OR MATERIALS - TERMS AND CONDITIONS

PRODUCT INFORMATION

The description and prices of goods and materials, postage and handling fee and other charges displayed of the goodgrief.org.au website are current at the time of display.  The description and prices are subject to variation without notice.  Good Grief will endeavour to maintain accurate product descriptions and pricing.

PLACING AND ACCEPTING ORDERS

Placement of an order by you constitutes an offer to enter into an agreement with us ('your offer").  We will email you an Order Confirmation for the sole purpose of confirming the details of your offer.  It is your responsibility to ensure that the order details are correct.  Please note, that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.  

Once we have generated an invoice for your order, your order has been accepted.   Your order will be shipped with a copy of this invoice and if you have selected payment method "Bill to Organisation" payment will be expected on receipt of the goods and the invoice.

POSTAGE AND HANDLING FEE

Postage and handling is calculated on the basis of 10% of the total order.  Should postage and handling exceed $70, please contact Good Grief (02) 8912 2700 or email info@goodgrief.org.au

PAYMENT METHODS

Good Grief accepts credit card and direct credit to our bank account.

Credit Card - will be debited to your account at the time of ordering.

Electronic Funds Transfer - Good Grief's bank details will be displayed on the invoice received with the order.

DELIVERY

It is your obligation to enter the correct delivery address details at the time of ordering.  Should you enter the wrong address, Good Grief accepts no responsibility to resend the order to the correct address at our expense.  If you require the order to be resent, we will require written confirmation of the correct address and payment of the additional postage and handling fee received in full.

It is the responsbility of the customer to inform Good Grief if an order does not arrive.  If Good Grief is advised that and order has not arrived by the anticipated date, Good Grief will make enquiries with the courier to ensure delivery occurs as soon as possible.  Good Grief accepts no liability for any loss or damage resulting from late delivery.

Please note, that if any goods or materials have been lost in transit, Good Grief reserves the right to despatch replacement goods or materials at its discretion.

As a guide only, Good Grief's couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses by 6pm.  Unfortunately, Good Grief and its Couriers are unable to give a guaranteed time of delivery.

Couriers cannot deliver to Post Office Boxes.

RETURNS AND EXCHANGES

If you have a need to return or exchange goods or materials, please contact the Good Grief National Office (02) 8912 2700, between 9am and 4pm - Monday to Friday.

COLLECTION AND ACCESS TO YOUR PERSONAL INFORMATION

Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.

To change and update your information;

Login to the site by entering your username (usually your email address) and password on the Login Page

Click on your display name to access your account details.

Make your changes and click UPDATE

If you require more assistance, you can always contact our Helpline on (02) 8912 2700 between 9am and 4pm - Monday to Friday or email info@goodgrief.org.au