Terms and Conditions - Training and Purchasing

TRAINING AND COURSES - TERMS AND CONDITIONS

This policy applies to registration and cancellation for ALL Good Grief Ltd. training and courses.

TRAINING AND COURSE REGISTRATION

Payment for training is required at time of registration by credit card or within 14 days of the date of invoice.
 
Registration for Good Grief Ltd. training or courses must be completed no less than five (5) business days prior to the event.  Late registrations may be accepted at Good Grief's discretion, however, ALL fees, including a late fee calculated at 5% of the registration fee to a maximum of $50 applies and must be paid by credit card at the time of registration.

CANCELLATION BY COURSE PARTICIPANT

This policy is effective upon registration.  If you are registered for a course and need to cancel or reschedule, please notify us in writing by email: training@goodgrief.org.au or fax (02) 9923 1655.  Good Grief Ltd. will respond with a written acknowledgement.
 
The date of the cancellation determines whether the course is still payable, in part or full, as follows;
 
10 or more business days: fully refundable
5-9 business days: 50% refundable
Less than 5 business days: Payable in full
You may also transfer you place in the scheduled training or course to a colleague up to five working days prior to the event, however, this participant must also enrol online for the course.
 
You may also transfer the training or course to the next available date within 12 months of the registered event, provided a minimum of five business days' notice is given.
 
Participants failing to attend training without notice will forfeit their registration fee.
 

CANCELLATION BY GOOD GRIEF

Good Grief Ltd. reserves the right to cancel training or courses in case of insufficient participant numbers, or for other reasons beyond our control up to five business days prior to the event.  Participants will receive a full refund or may choose to reschedule to attend a training or course at a later date.
 

WEBSITE - TERMS AND CONDITIONS

AGREEMENT BETWEEN USER AND GOOD GRIEF Ltd.

The Good Grief Ltd Web Site is comprised of various Web pages operated by Good Grief Ltd.
The Good Grief Ltd Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Good Grief Ltd Web Site constitutes your agreement to all such terms, conditions, and notices.
 

MODIFICATION OF THESE TERMS OF USE

Good Grief Ltd reserves the right to change the terms, conditions, and notices under which the Good Grief Ltd Web Site is offered, including but not limited to the charges associated with the use of the Good Grief Ltd Web Site.
 

PRODUCT INFORMATION

Prices of goods and services, postage and handling fee and other charges displayed on the goodgrief.org.au website are current at the time of display.  These prices are subject to variation without notice and we will always attempt to be as accurate as possible with our product descriptions and pricing. 

PLACING AND ACCEPTING ORDERS

Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”).  We will email you an Order Confirmation for the sole purpose of confirming the details of your offer.  Please note, that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

POSTAGE AND HANDLING FEE

Postage and handling is calculated on the basis of 10% of the total order.  Should postage and handling exceed $70, please contact National Office (02) 8912 2700.
 

PAYMENT METHODS

Good Grief accepts credit card and cheque and direct credit to our bank account. 
 
Credit card – will be debited to your account at the time of ordering.
Cheque – an invoice will accompany the goods and will be sent via post or courier.
Electronic Funds Transfer - details will be displayed on the invoice.
 

DELIVERY

It is your obligation to enter the correct delivery address details at the time of ordering.  Should you enter the wrong address, we are not obliged to resend the order to the correct address at our expense.
 
We will provide you with an estimated date for delivery of all parcels.  While we make every effort to deliver by this time, all dates specified are estimates only.  We have aligned ourselves with courier partners who we believe will always do their best to deliver products by the estimated delivery date.
 
It is the responsibility of the customer to inform goodgrief.org.au if an order does not arrive.  Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.  We will not be held liable for any loss or damage resulting from late delivery.
 
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately.  The replacement items will be despatched according to our discretion.
 
As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up to 6pm.  Unfortunately, we are unable to give a guaranteed time of delivery.
 

RETURNS AND EXCHANGES

If you have a need to return or exchange goods, please contact the Good Grief National Office (02) 8912 2700, between 9am and 4pm – Monday to Friday.
 

ACCESSING YOUR INFORMATION

Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.
To change and update your information;
Login to the site by entering your username and password
Click on your display name on the purple bar at the bottom of the Home Page
Make your changes and click UPDATE
If you need more assistance, you can always contact our Help Line on 02 8912 2706, between 9.00am and 3.30pm Monday to Friday or email info@goodgrief.org.au
 

LINKS TO THIRD PARTY SITES

The Good Grief Ltd Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Good Grief Ltd and Good Grief Ltd is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or update to a Linked Site. Good Grief Ltd is not responsible for webcasting or any other form of transmission received from any Linked Site. Good Grief Ltd is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Good Grief Ltd of the site or any association with its operators.
 

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the Good Grief Ltd Web Site, you warrant to Good Grief Ltd that you will not use the Good Grief Ltd Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Good Grief Ltd Web Site in any manner which could damage, disable, overburden, or impair the Good Grief Ltd Web Site or interfere with any other party's use and enjoyment of the Good Grief Ltd Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Good Grief Ltd Web Sites.
 

COPYRIGHT AND TRADEMARK NOTICES

All contents of the Good Grief Ltd Web Site are: Copyright 2009 by Good Grief Ltd and/or its suppliers. All rights reserved.
 

TRADEMARKS

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
Any rights not expressly granted herein are reserved.